Cancellation & Rescheduling
Clear guidelines for rescheduling appointments or cancelling cleaning sessions.
More than 48 hours before your visit
You can cancel or reschedule for free with more than 48 hours notice before your scheduled cleaning. Any amount you have paid is refunded in full.
Less than 48 hours before your visit
If you cancel or reschedule with less than 48 hours notice but not on the same day, a late cancellation fee equal to 50 percent of the booked price applies. The remaining 50 percent is refunded.
Same day, or no access on arrival
If you cancel on the same day as the visit, or our team arrives and cannot get in (lockout or no access), a fee equal to 100 percent of the booked price applies. This covers the cleaner's pay and the lost booking.
Refunds
Refunds go back to the original payment method within 5 to 10 business days.
This policy is a draft pending legal review.