Question 1

Do you bring your own supplies and products?

Accepted Answer

Yes. Our team arrives with our complete kit of gentle, plant based cleaning products, microfiber cloths, vacuums, and mops. You do not need to provide anything.

Question 2

Are your products safe for pets and children?

Accepted Answer

We use gentle, plant based products that are friendly for pets and children when used as directed. We also offer fragrance free options.

Question 3

Can I request fragrance free products for scent allergies?

Accepted Answer

Yes. Indicate scent sensitivities on your quote request, and our cleaners will use unscented, fragrance free formulations.

Question 4

Do I need to be home during the clean?

Accepted Answer

No, you do not need to be home. Many clients are at work, running errands or enjoying time with family. We just need an agreed access method.

Question 5

How do you access my home if I am away?

Accepted Answer

We can access your home via lockbox, keypad code, concierge key release, or a spare key handed over in advance. All key codes are kept confidential.

Question 6

What is your cancellation and rescheduling policy?

Accepted Answer

Free to cancel or reschedule with more than 48 hours notice for a full refund. Less than 48 hours but not same day, a 50 percent late fee applies. Same day or no access on arrival, 100 percent of the booked price applies. Refunds go back to the original payment method within 5 to 10 business days.

Question 7

When and how do I pay?

Accepted Answer

We accept secure online payment at the time of booking. Payment options will be displayed at checkout when you complete your booking.

Question 8

Why do some areas have travel fees?

Accepted Answer

We operate from bases in Welland and Brampton. Zone 1 (0 to 40 km) has zero travel fee. Farther trips require additional cleaner travel time and fuel, which is reflected in transparent zone fees.

Question 9

What is your satisfaction guarantee?

Accepted Answer

Not happy? Tell us within 24 hours and we will re-clean it free.

Question 10

Are you insured and bonded?

Accepted Answer

Insurance and bonding details are available on request. Please contact us for current details.

Question 11

Do you clean offices and commercial properties?

Accepted Answer

Yes. We clean offices, medical and dental clinics, retail stores, gyms, daycares, and common areas across Niagara and the GTA. Walkthroughs are always free.

Question 12

How does the referral program work?

Accepted Answer

Give $25, get $25. Your friend receives $25 off their first clean, and you earn a $25 credit after their second paid clean is completed.

Frequently Asked Questions